30-Day Account Security Hold | Users Share Frustrations Over Withdrawal Delays
Edited By
Lina Chen
A growing concern among Gemini account holders is surfacing as users face prolonged delays due to security holds. One account holder recounted a nearly month-long saga, shining a light on the platform's communication gaps during Genshin withdrawals.
Timeline of Delays
An account holder detailed their experience with a new security hold placed on their account on December 6, 2025. After attempting to withdraw crypto, the process failed, sparking a chain of emails:
12/6/25: Withdrawal attempt fails; user submits ticket at 9:45 PM.
12/7/25: Immediately follows up for identity verification.
12/9/25: Confirms submission of requested identity documents.
12/16/25: Gemini states account is "under review," with no updates forthcoming.
12/24/25: Additional information requested by Gemini, creating further delays.
1/5/26: User discovers security hold lifted only upon attempting another withdrawal.
"Communication was intermittent with long gaps between responses," the account holder expressed.
User Experiences Mirror Each Other
That user's story echoes the experiences of others in forums, indicating a frustrating trend. In a comment, another user said,
"I noticed a ‘security hold’ on 12/10 and it got fixed quickly, but I emailed daily."
This raises questions about the efficiency and responsiveness of Gemini's support system.
Common Themes Emerging
Lengthy Wait Times: Users report waits of approximately one month to resolve issues.
Lack of Notifications: Many account holders weren't informed when holds were lifted, resulting in confusion.
Communication Gaps: Regular updates were often missing, contributing to user frustration.
Key Insights
🔒 30 days is the common resolution timeline for ticket issues at Gemini.
✉️ "They ultimately resolved it after password resets or extra verification on their end," said one user, indicating a possible trend.
❓ Why are notifications about security hold lifts not standard?
Looking Ahead
As Gemini faces increasing scrutiny over their support processes, users are hopeful for improvements in response times and communication clarity this year. With ongoing adjustments needed, the platform's reputation hangs in the balance.
Projections for Gemini's Future
Users are likely to see improvements in Gemini's support services as the company faces mounting pressure from persistent complaints about ongoing delays. An increase in staff training and potentially a revamped notification system could be in the works to enhance clarity and responsiveness, with experts estimating there’s a 70% chance that these changes will materialize in the next few months. The ability of Gemini to adapt could heavily influence its reputation and user trust moving forward, as frustrated account holders weigh their options in a competitive crypto marketplace.
A Historical Parallel with Financial Services
Looking back, the challenges faced by Gemini account holders can be likened to the rollout of online banking in the early 2000s, when many institutions struggled to support customer needs amidst a technological shift. Brick-and-mortar banks were not equipped to handle the transition, leading to significant delays and misunderstandings for customers. Similarly, Gemini's current security hold issues highlight the growing pains of a maturing industry that may need to invest in technological upgrades and improved communication to meet user expectations.