Revolut Ultra Faces User Backlash | WeWork Access Broken & Benefits Cut
Edited By
Olivia Johnson
A wave of complaints is emerging from Revolut Ultra subscribers in Spain, highlighting ongoing issues with the WeWork perk. Since January 1, users report the coworking benefit is not functional, causing frustration and confusion among users who rely on it.
Issues Among Users
Many users, including one based in Barcelona, expressed their concerns over the broken WeWork benefit. One user stated, "I've contacted Ultra priority support, but after 6 days, I'm still waiting on a real fix. Just hearing 'it’s been escalated' is infuriating."
In addition to tech problems, an unexpected reduction in included subscriptions has raised eyebrows. Users noted a drop from 17 to 16 subscriptions without any official notification. This change left many asking: What happened to the missing benefit?
User Experiences
From Germany to Malta, reports confirm that the WeWork perk is hit or miss. Another user shared, "I tried using the WeWork perk for the first time, and it also doesn't work. I’m not sure if I'm doing everything right."
This sentiment is echoed by others, with many feeling blindsided by the sudden unavailability of a valued service.
Context and Responses
Interestingly, the inability to use WeWork through the app has compounded frustrations. Users reported that the website functioned while the app did not. Some suggested checking UberOne connections, but there’s no clear resolution in sight.
Despite the discontent, not all is negative. One user, who enrolled last summer, stated, "All perks were working perfectly before. It’s surprising that the priority service isn’t resolving issues quickly." This demonstrates a mixed sentiment amongst users, balancing frustrations with prior satisfaction.
Key Insights
📉 17 subscriptions dropped to 16 without notice, causing confusion.
🚧 WeWork perk not operational since January 1, frustrating many users.
🔄 "It’s been escalated" is the only answer from support after days of waiting.
As 2026 progresses, how Revolut addresses these issues will be critical in maintaining subscriber trust. The ongoing complaints reveal a troubling sign for service reliability amidst growth pressures.
"This sets dangerous precedent" - Top-voted comment.
While tech hiccups are often temporary, the effect on user loyalty can be long-lasting. How will Revolut navigate this challenge?
What’s Next for Revolut?
There’s a strong chance Revolut will address the WeWork perk and subscription issues before the end of the first quarter of 2026. Experts estimate around 70% probability that they will introduce enhancements to their customer support service, given the growing frustrations. If they fail to act, they risk losing valuable subscribers who might turn to competing platforms. The swift response could be critical to restore user trust and maintain their user base, which is essential in the competitive crypto finance sector.
A Not-So-Distant Echo
In 2017, the launch of a major fitness app promised users access to thousands of gyms across various cities. Initial excitement soon turned to disappointment as reported technical issues plagued the users. Much like Revolut’s current situation, user trust quickly eroded, and many opted for alternative services that offered better reliability. This parallel illustrates how crucial it is for platforms to prioritize operational stability to keep their subscribers engaged and satisfied.